tkbid Privacy Policy

tkbid is a trusted online gaming platform in Bangladesh. By using our website and services, you are considered to have accepted the terms of this privacy policy. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how we keep it safe.

The meanings of some important terms used in this policy are described below:

• "Personal information" means any information that can directly or indirectly identify you.
• "Processing" means any activity involving the collection, storage, modification, transfer, or deletion of information.
• "Third party" means any person, organization, or service provider other than tkbid.
• "Cookie" means a small data file stored in your browser.

You must be 21 years of age or older to use tkbid's services. We do not knowingly collect any information from minors.

1.1 Registration and Account Information

When you create an account or log in to tkbid, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Password (stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka / ৳)

1.2 Identity Verification Information (KYC)

To ensure safe and responsible gaming and to protect financial transactions, we carry out an identity verification process. As part of this process, you may be required to provide the following documents:

• Copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method

These documents are used solely for identity verification and are kept secure through SSL encryption.

1.3 Financial Transaction Information

Every deposit and withdrawal transaction is recorded. This includes the date and time of the transaction, amount, method (bKash, Nagad, or Rocket), and transaction ID. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

1.4 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Date, time, and session duration of platform access
• Pages visited and links clicked
• Gaming history and betting information
• Information collected through cookies and similar tracking technologies

2.1 Providing and Operating Services

tkbid uses your information for the following purposes:

• To create and manage your account
• To provide gaming services, betting facilities, and casino services
• To process deposit and withdrawal transactions
• To send promotional offers including a 120% welcome bonus (if you have agreed)
• To track your progress in the VIP program
• To provide customer support through 24/7 live chat

2.2 Security and Fraud Prevention

We use information to ensure the security of the platform and the protection of users. This includes detecting unusual transactions, preventing multiple accounts by the same person, preventing manipulation and fraud, and ensuring responsible gaming.

2.3 Compliance with Legal Obligations

We retain necessary information to comply with applicable laws and regulations. This includes complying with Anti-Money Laundering (AML) rules, keeping financial records for auditing, and responding to lawful requests from authorities.

2.4 Service Improvement and Personalization

To enrich your gaming experience, we analyze your preferences and behavior. As a result, you will receive recommendations for game categories you prefer, such as cricket betting, slot games, or live casino. We also use this information to improve the quality of our services and to add new features.

3.1 Data Security Technology

tkbid uses industry-standard technology to protect your information:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Firewall Protection: Multi-layer firewall systems are in place to prevent unauthorized access.
• Two-Factor Authentication: An additional layer of security for logging into your account.
• Secure Data Centers: Your information is stored on secure and controlled servers.
• Regular Security Audits: The platform's security systems are reviewed on a regular basis.

3.2 Data Retention Period

We retain your information for as long as necessary. Generally:

• Account information is retained for as long as your account is active.
• Financial transaction records are retained for an extended period to meet legal obligations.
• Even after your account is closed, certain information may be kept for a specified period as required by applicable law.
• If you request deletion of your information, it will be fulfilled within a reasonable time unless there is a legal obligation to retain it.

3.3 Password and Account Security

You also have certain responsibilities to ensure the security of your account. Never share your password with anyone, use a strong and unique password, and end your session after logging in on a public device. If you notice any unusual activity on your account, contact our support team immediately.

4.1 When We Share Information with Third Parties

tkbid does not sell or rent your personal information. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: With mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions.
• Technology Partners: With gaming software providers such as PG Soft, Pragmatic Play, JILI, and Spribe for the purpose of operating games.
• Law Enforcement Agencies: To comply with valid court orders or government directives.
• Security Services: With organizations that specialize in fraud detection and prevention.

In all cases, only the necessary information is shared with third parties, and they operate under a strict confidentiality agreement.

4.2 International Data Transfers

In some cases, your information may be transferred to servers outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the destination country and that all data is transferred in an encrypted state.

5.1 Types of Cookies We Use

tkbid uses the following types of cookies:

• Essential Cookies: Necessary for the basic functionality of the platform. Login session and security-related cookies fall into this category.
• Functional Cookies: To remember your language preferences, settings, and customizations.
• Analytical Cookies: To understand how users use the platform and to improve services.

5.2 Cookie Control

You can manage cookies from your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working correctly. We do not use third-party advertising cookies.

6.1 Right to Access Information

You have the right to request to view the personal information we hold about you. To make this request, contact our support team. We will provide a summary of your information within a reasonable time.

6.2 Right to Correct Information

You have the right to correct any inaccuracies in your account information. Some information can be changed directly from account settings. Verification may be required to change sensitive information such as your name or date of birth.

6.3 Right to Delete Information

Subject to certain conditions, you may request the deletion of your information. However, this right may be limited in cases of legal obligations, ongoing disputes, or active financial transactions. A request to delete information can be submitted together with a request to close your account.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers from tkbid, you can request to stop receiving them at any time. Change your notification preferences from account settings or let our support team know.

7.1 Notice of Changes

tkbid may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification when you log in to the platform. The date of the updated policy will be reflected at the top of this page.

7.2 Your Consent

If you continue using tkbid's services after this policy is updated, you will be considered to have consented to the updated policy. If you do not agree with the new policy, you may close your account.

7.3 Policy History

Previous versions of this privacy policy are available upon request. Contact the support team to learn about any version.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make any request regarding your information, please contact our support team. We will review your matter promptly.