tkbid Terms and Conditions

1. General Introduction

tkbid is a trusted online gaming and betting platform in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and tkbid. Please read these Terms carefully before using the tkbid website, mobile version, or any of its services.

By registering on or using the platform, you are considered to have fully accepted these Terms. If you do not agree with these Terms, do not use any of tkbid's services.

tkbid reserves the right to change, amend, or update these Terms at any time at its own discretion. Updated Terms will take effect as soon as they are published on the platform. Users are advised to review this page regularly.

2. Eligibility and Age Requirement

To open an account and use services on tkbid, you must meet the following eligibility requirements:

• You must be at least 21 years old (for ages 21+).
• You must be legally capable as an adult.
• All information you provide must be true, accurate, and complete.
• Any user previously banned by tkbid may not register again.
• One person may operate only one account.

tkbid is committed to keeping minors away from gambling entirely. tkbid may request necessary identity documents or verification at any time to confirm age.

3. Account Registration

To use services on tkbid, you must first create a personal account. You are required to provide accurate and up-to-date information at the time of registration.

3.1 Registration Rules

• Only one account per user is permitted. Creating multiple accounts will result in all accounts being closed and any balances may be forfeited.
• Personal information provided during registration (name, phone number, email) must be true and accurate.
• Keeping your account password confidential is entirely your responsibility.
• You must not allow any third party to access your account.

3.2 Identity Verification (KYC)

tkbid may conduct a user identity verification process to ensure secure transactions. A photo of a national identity card or passport may be requested before processing a withdrawal or for large transactions. Withdrawals may remain on hold if the required documents are not submitted.

4. Deposits and Withdrawals

tkbid provides easy and secure financial transactions through Bangladesh's leading mobile banking services.

4.1 Supported Payment Methods

• bKash
• Nagad
• Rocket

4.2 Deposit Rules

• Minimum deposit amount: ৳100 (for each payment method).
• No additional charges apply to deposits (excluding fees charged by the mobile banking provider itself).
• Funds deposited into your account will only be accepted from a payment method registered in the name of the account holder.
• Deposits from third-party payment methods are not accepted and will be returned.

4.3 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.
• tkbid reserves the right to hold withdrawals in cases of suspicious activity.

5. Bonuses and Promotional Offers

tkbid offers various bonuses and promotional offers for new and regular users. The following terms apply to claiming and using bonuses.

5.1 Welcome Bonus

New members can receive up to a 120% bonus of ৳8,000 on their first deposit. To receive this bonus, the relevant promotion must be active at the time of the first deposit.

5.2 General Bonus Rules

• Each bonus has its own terms and expiry; always read the full details of a bonus.
• If bonus abuse or attempts to claim bonuses through multiple accounts are found, all bonuses and winnings will be forfeited.
• tkbid reserves the right to change or cancel bonus offers at any time.
• Bonus funds cannot be withdrawn directly until the bonus wagering requirement has been completed.
• Multiple bonuses cannot be active at the same time unless specifically stated otherwise.

5.3 VIP Loyalty Program

Regular members can join tkbid's VIP program, which has four tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.6%.
• Gold: Weekly cashback of up to 0.9%.
• Platinum: Weekly cashback of up to 1.2%.

Users can advance to higher VIP tiers through regular and active participation. VIP benefits are subject to change based on the specific terms of each tier.

6. Gaming Rules

All games on tkbid are conducted fairly and transparently. The following rules apply to everyone to keep the gaming experience secure and fair.

6.1 Fair Play Policy

• All games on tkbid follow a fair play policy and fair opportunities are ensured for all users.
• Any manipulation or interference with game outcomes is strictly prohibited.
• If a technical error affects the outcome of a game, tkbid reserves the right to cancel that round.

6.2 Betting Rules

• Each game has its own betting limits, which will be displayed in the game interface.
• Once a bet is confirmed, it cannot be changed or cancelled.
• For cricket, football, and other sports betting, if an event is cancelled, bets will be refunded.

6.3 Technical Issues

If a game is interrupted mid-way due to a lost internet connection, server issues, or any other technical reason, tkbid will make a decision based on the records saved in the system. In such cases, tkbid's decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the tkbid platform. Violating these restrictions may result in account closure and balance forfeiture.

• Creating multiple accounts or using another person's account.
• Registering using false or fake identity documents.
• Abusing the bonus system or engaging in bonus arbitrage.
• Playing games using automated bots, scripts, or any other software.
• Attempting to breach the platform's security systems.
• Using the platform for illegal money laundering or concealing the proceeds of crime.
• Conducting fraudulent activities against other users.
• Speaking to tkbid staff in inappropriate or abusive language.
• Spreading false information about tkbid.

8. Account Suspension and Closure

8.1 tkbid's Rights

In the following circumstances, tkbid reserves the right to temporarily suspend or permanently close any account without prior notice:

• If any clause of these Terms is violated.
• If false or misleading information is provided.
• In cases of fraudulent or suspicious activity.
• If evidence of bonus abuse is found.
• If the user does not cooperate with the identity verification process.

8.2 User Rights

Users may request to close their account at any time. Please withdraw any remaining balance (if withdrawable) before closing the account. Contact the support team via live chat or email to close your account.

9. Privacy and Data Protection

tkbid gives the highest priority to protecting users' personal information. Our platform uses SSL encryption to keep your data secure.

• Your personal information will never be sold to third parties.
• Information may be used to improve service quality and to meet legal requirements.
• To learn more about how we protect user data, please read our Privacy Policy page.

10. Limitation of Liability

tkbid bears no liability in the following cases:

• Loss caused by the user's lost internet connection or device issues.
• Loss caused by an unauthorised third party accessing the account (if the user has shared their password).
• Financial losses caused by the user's own actions.
• Events beyond tkbid's control (such as natural disasters, cyberattacks, or government restrictions).
• Technical issues from third-party game providers.

tkbid will not be held responsible under any circumstances for indirect, incidental, or special damages.

11. Dispute Resolution

If any dispute or complaint arises, please contact our support team first. We provide 24/7 live chat support in Bengali.

11.1 Complaint Process

• Step One: Submit your complaint to the support team via live chat or email.
• Step Two: The support team will review the complaint and attempt to provide a resolution.
• Step Three: If unresolved, the matter will be escalated to higher authority.

For disputes regarding game results or technical matters, tkbid's system logs and records will be considered the final evidence.

12. Changes to Terms

tkbid reserves the right to modify these terms at any time. Users will be notified as far in advance as possible for significant changes.

• Updated terms will be considered effective from the time they are published on the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms by the user.
• If a user does not agree with the new terms, they have the right to close their account.

13. Responsible Gaming

tkbid believes that gaming is an enjoyable form of entertainment, but it should not become an addiction. We advise all users to play responsibly.

• Only play with money you can afford to lose without it affecting your finances.
• Never consider gaming as a source of income.
• Set a spending limit for yourself and stick to it.
• Have open conversations with family members about your gaming habits.

tkbid provides users with the option to request their own deposit limits, betting limits, or temporary breaks. To learn more, visit our Responsible Gaming page.

14. Contact

If you have any questions or complaints about these terms, please contact our support team:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali

Our support team is always ready to assist you. Contact us via live chat for a quick resolution to any issue.